Returns, Refunds & Cancellation

Last updated: 27 July 2026 · Operated by FitMeWear LLP

1. Made-to-order items

Because our products are personalised and stitched to the measurements you provide, they cannot be resold. For this reason we cannot accept returns or refunds for change of mind, or for incorrect measurements or preferences you supplied. Please review your measurements carefully before confirming your order.

2. When you can request a replacement or refund

You may raise a request within 3 days of delivery if the item is:

• Defective or has a manufacturing/stitching fault on our part,
• Damaged in transit,
• The wrong item, or
• Materially different from what was described.

Please contact us with your order number and clear photos/video of the issue.

The 3 days are counted from the day your parcel is delivered — not from the day you ordered — so the full window is always available to you after you have seen and tried the shirt.

3. Free alteration (Perfect Fit Guarantee)

If your shirt doesn't fit as expected due to a stitching error on our part, we will alter or remake it free of charge. Contact us within 3 days of delivery.

4. Refund timeline

Approved refunds are processed to your original payment method within 5–7 business days. For Cash-on-Delivery orders, refunds are made by bank transfer/UPI to details you provide.

If you paid online, the refund goes back to the same card, UPI ID, bank account or wallet you paid from — we cannot redirect it elsewhere, and we never need your card or account details to do it. Once we release the refund, your bank or card issuer may take a few additional working days to show it in your statement. We do not deduct any fee from a refund: you get the full amount back.

5. If an online payment fails, or is debited but the order is not confirmed

This is the situation that worries people most, so here it is plainly:

• Money left your account but the payment failed. You do not need to chase it. A failed transaction is reversed automatically, and the timelines are set by the Reserve Bank of India's rules on turn-around time for failed transactions — broadly within 1 working day for UPI and up to 5 working days for cards and net-banking. Under those same RBI rules, if the reversal is delayed beyond the prescribed period, compensation of ₹100 per day of delay is payable by the bank or payment-system operator responsible for the delay.
• You were charged twice for one order. Tell us and we return the extra payment in full to the source account. You are never asked to absorb a duplicate payment.
• Payment succeeded but the order still says awaiting confirmation. That is normal and expected. We verify every online payment against our payment-gateway account before confirming the order, and you get a separate confirmation once that is done. Please do not pay again while an order is in this state — if you do, see the duplicate-payment point above.
• If we cannot confirm your order at all — for example the fabric is unavailable or we suspect fraud — the whole amount is refunded, in full, with no cancellation charge.

If a payment issue is not resolved to your satisfaction after you have contacted us, you may escalate to the payment gateway's grievance officer, and after that to the Reserve Bank of India's Integrated Ombudsman at cms.rbi.org.in. See also section 6 of our Terms & Conditions.

6. Cancellations

You may cancel an order before it enters production for a full refund. Once tailoring has begun, cancellation may not be possible as materials have been cut for your measurements. We do not charge an unfair cancellation fee.

If your order has already shipped or is out for delivery, you may simply refuse the parcel at your door — for Cash on Delivery and UPI on Delivery you pay nothing, and the parcel comes back to us. If you had paid in advance, any refund due is processed as set out in section 4.

7. How to reach us

Email [email protected] or call +91 8285377372. Grievances: Ashish (Grievance Officer) ([email protected]) — acknowledged within 48 hours, resolved within one month.