Returns, Refunds & Cancellation

Last updated: 27 July 2026 · Operated by [[legalName]]

1. Made-to-order items

Because our products are personalised and stitched to the measurements you provide, they cannot be resold. For this reason we cannot accept returns or refunds for change of mind, or for incorrect measurements or preferences you supplied. Please review your measurements carefully before confirming your order.

2. When you can request a replacement or refund

You may raise a request within [[returnDays]] days of delivery if the item is:

• Defective or has a manufacturing/stitching fault on our part,
• Damaged in transit,
• The wrong item, or
• Materially different from what was described.

Please contact us with your order number and clear photos/video of the issue.

3. Free alteration (Perfect Fit Guarantee)

If your shirt doesn't fit as expected due to a stitching error on our part, we will alter or remake it free of charge. Contact us within [[returnDays]] days of delivery.

4. Refund timeline

Approved refunds are processed to your original payment method within [[refundDays]]. For Cash-on-Delivery orders, refunds are made by bank transfer/UPI to details you provide.

5. Cancellations

You may cancel an order before it enters production for a full refund. Once tailoring has begun, cancellation may not be possible as materials have been cut for your measurements. We do not charge an unfair cancellation fee.

6. How to reach us

Email [[email]] or call [[phone]]. Grievances: [[grievanceName]] ([[grievanceEmail]]) — acknowledged within 48 hours, resolved within one month.